At Neil Middlehurst Family Funeral Directors, we pride ourselves on delivering a compassionate, respectful, and high-quality service to families in St Helens and the surrounding areas. However, if you feel that our service has fallen short of your expectations, we take all complaints seriously and aim to resolve matters promptly and fairly.
How to Make a Complaint
If you wish to register a formal complaint, please contact us with the details of your concern:
- Contact Person:
Neil Middlehurstor Lorraine Middlehurst - Email: Neil@neilmiddlehurstfunerals.co.uk
- Phone: 0174420055
- Post:
87-89 Shaw St,
St Helens,
Merseyside,
WA10 1EN
Please provide your name, contact details, the name of the deceased, and a clear description of your complaint.
Our Resolution Process
- Acknowledgment: We will acknowledge receipt of your complaint in writing or by phone within 14 working days.
- Investigation: Your complaint will be thoroughly investigated by
Neil or Lorraine Middlehurst, reviewing all relevant notes and speaking with any team members involved. - Response: We will issue a full written response detailing our findings and any proposed resolution within 28 working days of receiving your complaint. If more time is required due to complex circumstances, we will keep you informed of our progress.